/* IzeChat Help & Support (Phase 1). Everything is scoped under .ize-support
   so it cannot leak into unrelated pages. Reuses the theme's existing card/
   button/form primitives (.wow_content, .wow_sett_content, .tag_field,
   .btn-main) wherever possible; only genuinely new components (status
   badges, the case list, quick-action tiles) get their own rules here.
   IzeChat additionally stamps body.dark_active from $wo['dark_active']
   (see IZE-DARK-MODE docs) -- every rule below has a dark override. */

.ize-support-hero {
    text-align: center;
    padding: 28px 16px 8px;
}
.ize-support-hero h1 {
    font-size: 22px;
    font-weight: 700;
    margin: 0 0 6px;
}
.ize-support-hero p {
    font-size: 14px;
    opacity: .7;
    margin: 0;
}
body.dark_active .ize-support-hero h1 { color: #f1f1f1; }
body.dark_active .ize-support-hero p { color: #b9b9b9; }

.ize-support-quick-actions {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(160px, 1fr));
    gap: 12px;
    margin: 18px 0;
}
.ize-support-tile {
    display: block;
    border-radius: 14px;
    border: 1px solid rgba(0,0,0,.08);
    background: #fff;
    padding: 18px 16px;
    text-align: center;
    text-decoration: none;
    color: inherit;
    transition: transform .15s ease, box-shadow .15s ease;
}
.ize-support-tile:hover {
    transform: translateY(-2px);
    box-shadow: 0 6px 18px rgba(0,0,0,.08);
    text-decoration: none;
    color: inherit;
}
.ize-support-tile .ize-support-tile-icon {
    width: 52px;
    height: 52px;
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 12px;
    transition: transform .25s cubic-bezier(.34,1.56,.64,1);
}
.ize-support-tile .ize-support-tile-icon svg {
    width: 26px;
    height: 26px;
}
.ize-support-tile:hover .ize-support-tile-icon {
    transform: scale(1.08) rotate(-4deg);
}
.ize-support-tile-icon-blue   { background: #eaf2ff; color: #0d6efd; }
.ize-support-tile-icon-red    { background: #fdecea; color: #e5484d; }
.ize-support-tile-icon-amber  { background: #fff6e0; color: #d99a00; }
.ize-support-tile-icon-indigo { background: #eee9fe; color: #6f4fe8; }
.ize-support-tile-icon-teal   { background: #e3f9f5; color: #0f9d8c; }
body.dark_active .ize-support-tile-icon-blue   { background: #142a4d; color: #7fb1ff; }
body.dark_active .ize-support-tile-icon-red    { background: #402024; color: #ff8a8f; }
body.dark_active .ize-support-tile-icon-amber  { background: #3a2c12; color: #f2c15c; }
body.dark_active .ize-support-tile-icon-indigo { background: #2e2350; color: #b9a1ff; }
body.dark_active .ize-support-tile-icon-teal   { background: #113330; color: #6fe0cf; }
.ize-support-type-tab {
    cursor: pointer;
    padding: 10px 8px;
    font-size: 13px;
    font-weight: 600;
}
.ize-support-type-tab-active {
    border-color: #0d6efd;
    color: #0d6efd;
}
body.dark_active .ize-support-type-tab-active { border-color: #7fb1ff; color: #7fb1ff; }
.ize-support-tile .ize-support-tile-label {
    font-weight: 600;
    font-size: 14px;
    display: block;
}
.ize-support-tile.ize-support-tile-disabled {
    opacity: .5;
    cursor: default;
    pointer-events: none;
}
body.dark_active .ize-support-tile {
    background: #1e1e1e;
    border-color: rgba(255,255,255,.08);
    color: #eaeaea;
}

.ize-support-section-title {
    font-size: 15px;
    font-weight: 700;
    margin: 22px 0 10px;
    opacity: .85;
}
body.dark_active .ize-support-section-title { color: #dcdcdc; }

/* Case list */
.ize-support-case-list { display: flex; flex-direction: column; gap: 10px; }
.ize-support-case-row {
    display: block;
    border: 1px solid rgba(0,0,0,.08);
    border-radius: 12px;
    padding: 14px 16px;
    text-decoration: none;
    color: inherit;
}
.ize-support-case-row:hover { text-decoration: none; color: inherit; border-color: rgba(0,0,0,.18); }
.ize-support-unread-dot {
    display: inline-block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: #0d6efd;
    margin-right: 6px;
    vertical-align: middle;
}
.ize-support-case-row .ize-support-case-top {
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: 8px;
}
.ize-support-case-ref { font-size: 12px; opacity: .55; font-family: monospace; }
.ize-support-case-subject { font-size: 14px; font-weight: 600; margin-top: 2px; }
.ize-support-case-meta { font-size: 12px; opacity: .6; margin-top: 4px; }
body.dark_active .ize-support-case-row {
    border-color: rgba(255,255,255,.08);
    color: #eaeaea;
}
body.dark_active .ize-support-case-row:hover { border-color: rgba(255,255,255,.2); }

/* Status / priority badges */
.ize-support-badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 999px;
    font-size: 11px;
    font-weight: 600;
    text-transform: capitalize;
    white-space: nowrap;
}
.ize-support-badge-open,
.ize-support-badge-reopened { background: #fff4e5; color: #b45309; }
.ize-support-badge-in_progress,
.ize-support-badge-waiting_internal { background: #eaf2ff; color: #1d4ed8; }
.ize-support-badge-waiting_for_user { background: #fdecec; color: #b91c1c; }
.ize-support-badge-resolved,
.ize-support-badge-closed { background: #e7fbf3; color: #047857; }
body.dark_active .ize-support-badge-open,
body.dark_active .ize-support-badge-reopened { background: #3a2c12; color: #f2b866; }
body.dark_active .ize-support-badge-in_progress,
body.dark_active .ize-support-badge-waiting_internal { background: #142a4d; color: #7fb1ff; }
body.dark_active .ize-support-badge-waiting_for_user { background: #3a1414; color: #f19b9b; }
body.dark_active .ize-support-badge-resolved,
body.dark_active .ize-support-badge-closed { background: #113328; color: #6fe0b8; }

/* Form */
.ize-support-form-select {
    width: 100%;
    padding: 12px 14px;
    border-radius: 10px;
    border: 1px solid rgba(0,0,0,.15);
    background: #fff;
    font-size: 14px;
    margin-bottom: 16px;
}
body.dark_active .ize-support-form-select {
    background: #1e1e1e;
    border-color: rgba(255,255,255,.15);
    color: #eaeaea;
}
.ize-support-attach-hint { font-size: 12px; opacity: .6; margin: -8px 0 16px; }
.ize-support-attach-list { font-size: 12px; margin: 6px 0 16px; }
.ize-support-attach-list span { display: inline-block; margin-right: 8px; opacity: .75; }

/* Empty / loading states */
.ize-support-empty {
    text-align: center;
    padding: 40px 16px;
    opacity: .6;
    font-size: 14px;
}
.ize-support-loading {
    text-align: center;
    padding: 24px 16px;
    opacity: .5;
    font-size: 13px;
}

/* Case detail */
.ize-support-thread { display: flex; flex-direction: column; gap: 12px; margin: 14px 0; }
.ize-support-msg {
    max-width: 88%;
    padding: 10px 14px;
    border-radius: 14px;
    font-size: 14px;
    line-height: 1.5;
    white-space: pre-wrap;
}
.ize-support-msg-user { align-self: flex-end; background: #0d6efd; color: #fff; }
.ize-support-msg-staff { align-self: flex-start; background: #f1f3f5; color: #222; }
body.dark_active .ize-support-msg-staff { background: #262626; color: #eaeaea; }
.ize-support-msg-time { font-size: 11px; opacity: .55; margin-top: 4px; }

@media (max-width: 576px) {
    .ize-support-quick-actions { grid-template-columns: repeat(2, 1fr); }
    .ize-support-msg { max-width: 96%; }
}